Terms of Service

Regulations of the online store VEL LEES defining the rules for the fulfillment of orders placed through the website vellees.pl

§ 1
GENERAL PROVISIONS

  1. This Regulation is the regulation referred to in Article 8 of the Act of July 18, 2002, on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended).
  2. This Regulation defines the rules for Users' use of the online store available at the internet address vellees.pl (hereinafter referred to as: VEL LEES or online store VEL LEES).
  3. Registration and use of the online store VEL LEES is conditional upon acceptance of the provisions of this Regulation. Each Customer VEL LEES declares that before concluding the contract, they have read its content.

§ 2
DEFINITIONS

  1. Personal data administrator - Silvexcraft Mateusz Wójcik Sp. k. based in Tyczyn, ul.Orkana 5, 36-020 Tyczyn, having the numbers: NIP: 5170373027, REGON: 363361395, KRS: 0000588340, email address: support@vellees.com.
  2. Cookies – small text information created by the User's web browser, supporting the operation of the program.
  3. VEL LEES – a retail sales system in the form of an online store, operating at the address vellees.pl, owned by Silvexcraft Mateusz Wójcik Sp. k. based in Tyczyn, ul. Orkana 5, 36-020 Tyczyn, having the numbers: NIP: 5170373027, REGON: 363361395, KRS: 0000588340, enabling the placement and acceptance of orders for jewelry articles, perfumes, and other accessories.
  4. Password – a unique string of characters (digits or letters) chosen by the Customer, which the Customer assigns in the online store system VEL LEES for the purpose of confirming their identity.
  5. Consumer – A client who is a natural person, using the online store VEL LEES, particularly making purchases for purposes not directly related to their business or professional activity, in accordance with Article 221 of the Act of April 23, 1964 – Civil Code.
  6. Client – Consumer, Entrepreneur on consumer rights, or Entrepreneur who uses the Store, particularly placing an Order or entering into a Sales Agreement with the Seller.
  7. Login – the identifier of the Client in the online store VEL LEES.
  8. Entrepreneur - a natural person, legal person, or organizational unit that is not a legal person, which the law grants legal capacity, conducting business or professional activity in their own name, in accordance with Article 431 of the Civil Code.
  9. Entrepreneur on consumer rights - a natural person entering into a sales contract with VEL LEES directly related to their business activity, when the content of this contract indicates that it does not have a professional character for them, resulting in particular from the subject of the business activity they perform, made available under the provisions of the Central Register and Information on Business Activity; the provisions of the Regulations concerning the Consumer apply to such a person to the extent resulting from the absolutely binding provisions of law.
  10. Store – online store VEL LEES operated by Silvexcraft Mateusz Wójcik Sp. k. at the internet address vellees.pl.
  11. Seller – Silvexcraft Mateusz Wójcik Sp. k. based in Tyczyn at ul. Orkana 5, 36-020 Tyczyn, KRS: 0000588340, NIP: 5170373027, REGON: 363361395.
  12. Product - jewelry, perfumes, and possibly other products available in the current offer of the online store VEL LEES, which may be the subject of sale.
  13. Sales Agreement – a sales agreement for the Product concluded between the Customer and the Seller through the Store.
  14. User - any person using the website of the online store VEL LEES.
  15. Order – an order for the Product or Products placed by the Customer in the online store VEL LEES, aimed directly at concluding a sales agreement with the Seller.

§ 3
REGISTRATION

  1. Registration in the online store VEL LEES allows the Customer to:
    1. enter, edit or delete data, including delivery addresses;
    2. place orders using the data provided by the Customer;
    3. create a shopping list;
    4. view order history;
    5. subscribe to and unsubscribe from the newsletter;
    6. use other functionalities available to registered Customers.
  2. To register in the online store VEL LEES (to create a Customer account), it is necessary to fill out the online registration form, providing first and last name, email address, password, landline or mobile phone, residential address, and in the case of registering a business account: company details (company name, company address, VAT ID). Optionally, gender and date of birth can be provided.The Client is obliged to familiarize themselves with the provisions of this Regulations at the latest at the moment of placing the first order.
  3. After completing and submitting the registration form by the Client, VEL LEES, a confirmation of registration is sent to the email address provided by the Client. From this moment, the registration process is completed.
  4. Registration in the online store VEL LEES, as well as using the functionalities of the online store VEL LEES are free of charge. Completing the registration means that the Client has entered into an agreement with VEL LEES for the provision of electronic services consisting of maintaining the Client's account, under the terms specified in this Regulations.
  5. After registering in the online store VEL LEES , each subsequent login is done using the data provided in the registration form or subsequently changed via the Client's account settings.
  6. The account created as a result of registration is maintained for the Client for an indefinite period. The Client may resign from the account in the online store VEL LEES and request its deletion at any time. No fees are charged for resignation and account deletion.
  7. Each Client VEL LEES may delete their own account at any time by sending an email with the content: "Please delete the account: _______" (indicate the name of the registered Client). The message requesting account deletion should be sent from the address associated with the Client's account that the registered Client wishes to remove from the VEL LEES service database. All emails regarding the deletion of a given Client's account should be sent to the email address: support@vellees.com. The account deletion occurs immediately and signifies the termination by the Client of the agreement with VEL LEES for the provision of services by electronic means, the subject of which is the maintenance of the Client's account.

§ 4
TERMS OF USE OF THE ONLINE STORE VEL LEES

  1. The ability to use the services of the online store VEL LEES is available to all Internet Users, provided that the Client's IT system meets the following minimum technical requirements:
    1. having access to the Internet service;
    2. having a functional, broadband web browser;
    3. having an active email account.
  2. Placing orders in the online store VEL LEES is possible 24 hours a day, every day of the year, except for times when the website cannot be displayed due to maintenance breaks or other technical reasons. Order fulfillment takes place on business days.
  3. The customer of the online store VEL LEES is obliged to use the services of the online store VEL LEES in accordance with applicable law, the provisions of these Terms and Conditions, as well as the principles of social coexistence and good manners.
  4. The customer of the online store VEL LEES may not:
    1. use the online store VEL LEES for purposes other than those resulting from its nature and subject;
    2. promote other websites by placing addresses of other online stores on the website VEL LEES , as well as advertising or promoting their own business;
    3. negatively affect the functioning of the online store VEL LEES m.in. through actions using viruses or other computer codes, files, or programs that interrupt, destroy, or limit the operation of the online store VEL LEES or computer hardware, or in any other way enable unauthorized use or access to a computer or computer network;
    4. take actions through which a person or entity carrying them out can influence other Customers, as well as act to the detriment of Customers, Administrators, or other third parties;
    5. use materials posted within the online store VEL LEES for purposes other than those allowed for fair use.
  5. The Customer is obliged to keep the login and password to their account in the online store VEL LEES confidential.Within the limits set by applicable legal regulations, the Client is responsible for all actions related to the use of the login and password for a given account in the online store VEL LEES , with the password being confidential information exclusively known to the Client.

§ 4 A
INTELLECTUAL PROPERTY

  1. The online store VEL LEES and all content contained therein, including in particular: the name VEL LEES, verbal and graphic designations, logos, photographs, graphics, descriptions, texts, advertising materials, as well as designs, patterns, and concepts of products offered by VEL LEES, including in particular jewelry designs, diagrams, space radiators, and other original products, are protected by law under applicable legal regulations.
  2. Protection referred to in paragraph.1. In particular, the elements that constitute works within the meaning of copyright law, trademarks, industrial designs, business identifiers, elements of visual identification, as well as other results of creative or intellectual activity related to the activity VEL LEES.
  3. All intellectual property rights to materials, content, designs, and other elements referred to in this paragraph, to the extent that they are subject to legal protection, belong to VEL LEES and are protected in particular by the provisions of:
    1. the Act of February 4, 1994 on Copyright and Related Rights,
    2. the Act of June 30, 2000 – Industrial Property Law,
    3. the Act of April 16, 1993 on Combating Unfair Competition.
  4. Without prior explicit consent VEL LEES, subject to cases permitted by applicable law, the following is particularly prohibited:
    1. copying, duplicating, reproducing, recording, modifying, distributing, publishing, sharing, or using in whole or in part the content and materials posted in the online store VEL LEES for commercial, advertising, promotional, or other purposes beyond permitted use;
    2. copying, reproducing, or using designs, patterns, forms, compositions, layouts, decorations, symbols, graphics, motifs, or other distinctive features of products offered by VEL LEES, including in particular jewelry designs, diagrams, space radiators, and other copyrighted products, in a manner that infringes VEL LEES rights or constitutes an act of unfair competition;
    3. introducing into circulation, offering, promoting, or selling products that are copies, imitations, or adaptations of VEL LEES products, if this infringes VEL LEES rights or constitutes an act of unfair competition;
    4. using photos, visualizations, product names, product descriptions, marketing materials, or other materials belonging to VEL LEES in commercial, advertising, or promotional activities without the consent of VEL LEES;
    5. downloading, copying, or reusing data or information available in the online store VEL LEES in a manner that may infringe the interests of VEL LEES.
  5. It is also prohibited to take any actions aimed at reproducing the products offered by VEL LEES in whole or in part, including based on photographs, descriptions, dimensions, visualizations, graphics, or other materials provided by VEL LEES, if such actions lead or may lead to the infringement of intellectual property rights VEL LEES or constitute an act of unfair competition.
  6. In the event of an infringement of intellectual property rights VEL LEES, VEL LEES is entitled to take all actions provided for by law, in particular to demand the cessation of infringements, removal of their effects, compensation for damages, return of unjustly obtained benefits, as well as to pursue claims through court proceedings.
  7. The provisions of this paragraph do not limit the protection granted to VEL LEES under mandatory legal regulations.

§ 5
PERSONAL DATA

  1. The personal data provided by Customers in the online store VEL LEES (including during the account registration process, while using the online store VEL LEES, including making purchases in the online store VEL LEES) is processed by Silvexcraft Mateusz Wójcik Sp. k. based in Tyczyn, ul. Orkana 5, 36-020 Tyczyn, with the following numbers: NIP: 5170373027, REGON: 363361395, KRS: 0000588340 (data controller).
  2. Providing personal data by the Customer is voluntary; however, it is necessary for making purchases and using the services provided electronically by VEL LEES, which require the provision of personal data. VEL LEES processes personal data in order to provide services electronically, to enter into and perform sales contracts for products ordered by the Customer in the online store VEL LEES, and, if the Customer gives consent as referred to in § 16 sec. 1 of these Terms and Conditions, also for the purpose of providing the newsletter service.
  3. The Customer has the right to access the content of their personal data and to correct and delete it. Personal data can be corrected or deleted after logging into the Customer's account. By providing data, the Customer declares that the personal data provided by them is their own data.
  4. Detailed provisions regarding the protection of the Customer's personal data in connection with the applicable Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016.Regarding the protection of natural persons in connection with the processing of personal data and the free movement of such data, as well as the repeal of Directive 95/46/EC (GDPR), can be found on the website of the online store VEL LEES in the Privacy Policy.

§ 6 DETAILS OF GOODS

  1. VEL LEES reserves that the images of the Goods presented on the website VEL LEES may slightly differ from the actual appearance of the Goods, particularly due to the individual settings of the Client's device, lighting during the photo shoot, the specifics of jewelry, stones, coatings, or shades of the metal.
  2. The dimensions of the products offered by VEL LEES, such as length, width, diameters of products or holes in specific products, are for informational purposes and may slightly differ from the actual dimensions of the described products by about 5% (in words: five percent), which is a result of the specificity of the products and their very small sizes.
  3. In the online store VEL LEES , visual materials may be used, including photos, graphics, visualizations, or other presentations of Goods that have been created, processed, or modified using artificial intelligence (AI) tools.
  4. The materials referred to in paragraph 3 above are for illustrative purposes and serve to present the Goods, their features, usage, comparison with other products, or example styling. VEL LEES exercises due diligence to ensure that these materials do not mislead Customers regarding the essential characteristics of the Product, in particular its type, material, color, size, purpose, and properties indicated in the Product description.
  5. In the event that the visual material has been generated or significantly modified using artificial intelligence tools, VEL LEES marks such material in a way that allows the Customer to recognize that the material has been generated or modified using AI, in particular by labeling it as "AI Graphics" or another equivalent designation placed next to the visual material or on that material.
  6. The provisions of this paragraph do not affect the scope of VEL LEES 's liability for the conformity of the Product with the contract nor do they limit the rights of the Consumer or Entrepreneur on consumer rights arising from the regulations on the lack of conformity of the Product with the contract.

§ 7
PRICES AND TAXES

  1. The prices of goods offered by VEL LEES are gross prices, including applicable taxes.
  2. The price for a purchase made at VEL LEES, which binds the Customer, is the price of the Goods stated at the moment the Customer expresses the intention to enter into a contract on the website of the online store VEL LEES increased by the shipping costs of the Goods to the address indicated by the Customer.
  3. In the case of delivery of Goods to an address located outside the customs territory of the European Union, the Customer may be required to incur additional import charges, in particular customs duties, import VAT, fees related to customs clearance, and other charges imposed by the destination country or relevant authorities or entities participating in the import procedure. Unless explicitly stated otherwise in the online store VEL LEES , these charges are not included in the price of the Goods or in the delivery cost and are the responsibility of the Customer.

§ 8
TERMS OF USE OF DISCOUNT CODES

  1. VEL LEES hereby states that all discount codes granting the Customer the right to receive a specified percentage discount, upon entering the indicated code that reduces the order value, do not accumulate with other active promotions and discounts, and also do not apply to the discounting of jewelry offered by VEL LEES made of 585 gold.
  2. Discount codes apply to discounting 925 silver jewelry, 925 silver jewelry covered with 18-carat gold, and perfumes VEL LEES.

§ 9
ORDER FULFILLMENT

  1. Step 1 – Payment for the placed Order. The fulfillment of the Order begins at the moment the payment of 100% of the Order value is credited by VEL LEES .
  2. Step 2 – Documenting the payment. VEL LEES Upon recording the payment for the Order, an appropriate sales document will be issued in the legally prescribed form.

§ 10
ORDER CONFIRMATION

  1. Placing an Order constitutes an offer by the Customer to purchase the Goods that are the subject of the order.
  2. After placing the Order, VEL LEES sends to the email address provided by the Customer in the form a message confirming the registration of the order, which is a statement VEL LEES of acceptance of the offer made by the Customer, subject to § 11 sec. 3.
  3. On the website, VEL LEES clearly indicates, in a clear and readable manner, information about the method of delivering the Goods and the accepted payment methods.
  4. At the latest at the moment the Customer expresses the intention to enter into a contract with VEL LEES, through clear and understandable information placed on the online store's website, VEL LEES fulfills the information obligations, including m.in. those specified in Article 12 of the Act of May 30, 2014 on consumer rights, and in particular information regarding the main characteristics of the service VEL LEES, markings VEL LEES, total price, and the right to withdraw from the contract.
  5. Immediately before placing the order, VEL LEES provides the Customer with clear and visible information on the website about the main characteristics of the service, taking into account the subject of the service and the method of communication with the Customer, the total price for the Goods including taxes, as well as charges for transport, delivery, and courier services.
  6. VEL LEES ensures that the Customer explicitly confirms at the time of placing the Order that they are aware that the order entails an obligation to pay, which occurs by clicking the "Confirm order with payment obligation" button.
  7. If VEL LEES is unable to fulfill the obligation because the subject of the obligation is not available, it will notify the Customer at the email address provided when placing the order or by phone and will refund the amounts paid without delay, no later than 14 days from the conclusion of the contract in the case where the Customer has chosen the prepayment option.

§ 11
SHIPPING OF GOODS, ORDER FULFILLMENT TIME

  1. The standard shipping procedure for the Order includes one collective shipment of the entire Goods ordered by the Customer from that Order.
  2. The VEL LEES system automatically calculates the delivery cost of the Goods to the Customer, providing the shipping price along with the value of the ordered Goods.
  3. In cases where, due to a non-standard Order, particularly the weight, dimensions of the Goods, or delivery location, the automatic determination of the delivery cost is not possible or requires an individual quote, VEL LEES will inform the Customer of the delivery cost before the Sales Agreement is concluded. The Sales Agreement will be concluded only after the Customer has accepted the total price, which includes the price of the Goods and the delivery cost.
  4. After VEL LEES has dispatched the purchased goods, the Customer will receive an email with the details of the placed Order, including the type of ordered Goods and their price along with shipping costs. After VEL LEES has dispatched the Goods ordered by the Customer, the Customer will receive information about the shipment to the address provided by the Customer.
  5. The Order Processing Time is the time counted from the next business day following the day on which the funds were credited to the company's account until the day the order is handed over to the courier company:
    • from 1 - 3 business days for standard product orders,
    • from 1 - 5 business days for personalized/custom product orders,
    • mixed orders (standard product and personalized product) are treated as personalized/custom product orders.
  6. Delivery Time for the Order:
    • Inpost Parcel Lockers: 1 – 2 business days, only within Poland.
    • DHL Courier: 1 - 2 business days, only within Poland.
    • Fedex Courier: 1–7 business days to European Union countries (usually 1–3 business days).
    • Fedex Courier: 7–30 business days to countries outside the European Union.
  7. VEL LEES informs that during the holiday season (Easter, Christmas), on Valentine's Day, International Women's Day, Black Friday, as well as during other periods of increased Order volume, the processing time may be extended – up to a maximum of 14 business days.
  8. Free shipping is available depending on the order value and the country of delivery.

§ 12
PAYMENTS

  1. The Customer has the option to make payment for the Goods via payment systems Stripe, PayPal, PayU, and Klarna, as well as cash on delivery if such a method is available for the given Order.
  2. In the event of a need to refund the amount for a transaction made by the Customer with a payment card, VEL LEES will refund the aforementioned amount to the bank account linked to the Customer's payment card, subject to § 15 sec. 17.
  3. VEL LEES may limit the Customer's ability to choose cash on delivery for subsequent Orders if the Customer has not collected a correctly dispatched cash on delivery shipment at least twice and has not previously submitted a statement of withdrawal from the contract or indicated a justified reason for the failure to collect the Order. The above limitation does not exclude the possibility for the Customer to place an Order using other payment methods available in the online store VEL LEES.
  4. At the same time, VEL LEES indicates that failure to collect a cash on delivery shipment does not equate to withdrawal from the contract. In the event of failure to collect a cash on delivery shipment without prior withdrawal from the contract or without another justified reason, VEL LEES may seek compensation from the Customer on general terms, in particular for the reimbursement of actually incurred and documented shipping costs and the return of the shipment, unless the law provides otherwise.

§ 13
PICKUP IN PERSON

  1. Customers purchasing jewelry from the online store VEL LEES have the option to pick up their order in person at the company's headquarters in Tyczyn near Rzeszów (address: ul. Orkana 5, 36-020 Tyczyn).
  2. The option to pick up the placed order in person at the company's headquarters is available after previously selecting the option: Personal Pickup in the order form.
  3. Personal pickup of placed orders can be done at the company's headquarters from Monday to Friday between 7:00 AM and 3:00 PM, after receiving confirmation of order fulfillment and readiness for pickup via email / SMS.

§ 13 A
PROMOTIONS 2 + 1

  1. The promotion applies to all Goods available in the store VEL LEES excluding products from the PROMOTIONS tab and gift cards.
  2. The promotion consists of granting a discount in the cart of 50% off the price of the cheapest product from three selected.
  3. Any customer of the store VEL LEES may participate in the promotion, provided they purchase three products from any category covered by the promotion (or any subsequent multiple of 3 products) during the promotion period, with 50% of the value of the cheapest one reducing the order cost.
  4. The customer may participate in the promotion any number of times, provided that the conditions described in paragraph 3 above (bundled sales) are met each time.
  5. Participation in the promotion means acceptance of these Terms and Conditions.
  6. The promotion cannot be combined with other promotions, discounts, or special offers available in the store VEL LEES.
  7. Withdrawal from the contract for products purchased in the "2+1 – third item at 50% discount" promotion is possible in whole or in part.If, as a result of a partial withdrawal from the contract or a partial return of Goods, the conditions of the Promotion are no longer met, VEL LEES is entitled to recalculate the value of the Order, taking into account the loss of the promotional discount. The above does not limit the statutory right of withdrawal from the contract granted to the Consumer or the Entrepreneur on consumer rights.
  8. Detailed information regarding withdrawal from the contract and returns can be found in § 14 Withdrawal from the contract and § 15 Complaints.

§ 14
WITHDRAWAL FROM THE CONTRACT

  1. Subject to paragraph.4. The Client, being a Consumer or an Entrepreneur on consumer rights, who has entered into a VEL LEES distance sales agreement or an agreement outside the business premises, has the statutory right to withdraw from the agreement within 30 days from the day of taking possession of the Goods, and in the case of an agreement covering multiple Goods delivered separately, in batches, or in parts — from the day of taking possession of the last Goods, batch, or part, without providing a reason and without incurring costs, except for the direct costs of returning the Goods. In the case of withdrawal from a distance agreement or an agreement outside the business premises, the agreement is considered not concluded.
  2. Withdrawal from the agreement can be made in two ways, at the choice of the Consumer or the Entrepreneur on consumer rights:
    1. online — by filling out the online return form. To report a return, you must log in using the email address associated with the order, then select the appropriate order and the products intended for return;
    2. traditionally — by downloading the withdrawal form, filling it out on your computer or by hand, printing it, and sending it back along with the returned Goods to the address specified in section 3. In this case, filling out the online return form is not required.
  3. In the case of withdrawal from the contract in the manner specified in § 14 section 1 of the Regulations, the Consumer or Entrepreneur with consumer rights is obliged to return the complete Goods along with any additional accessories that are an integral part of it - if they were included with the Goods (e.g.during promotional campaigns) and, if possible, the purchase document, and in the absence of such, another document confirming the transaction made in the store VEL LEES - to VEL LEES at the following address:

    VEL LEES
    ul. Orkana 5
    36-020, Tyczyn
    e-mail: support@vellees.com, phone: +48 17-2300-400

  4. The right to withdraw from the contract does not apply to the Consumer or Entrepreneur on consumer rights in cases specifically defined in Article 38 of the Act of May 30, 2014. on consumer rights, in particular:
    1. with respect to a contract where the subject of the service is a non-prefabricated Goods produced according to the specifications of the Consumer or Entrepreneur on consumer rights or serving to meet their individualized needs, in particular, Goods personalized to the individual Order of the Client;
    2. with respect to a contract where the subject of the service is Goods delivered in sealed packaging, which cannot be returned for hygiene reasons once the packaging has been opened, if the packaging was opened after delivery. This exclusion applies to perfumes delivered in packaging secured with protective film, if after the delivery of the Goods this security has been removed, torn, or otherwise violated. Perfumes whose protective film or other hygiene security has been violated are not subject to return under the statutory right of withdrawal from the contract.
  5. VEL LEES refunds the Consumer or Entrepreneur on consumer rights all payments made, including the costs of delivering the Goods corresponding to the cheapest standard delivery method offered by VEL LEES, no later than 14 days from the date of receiving the statement of withdrawal from the contract. If the Customer chose a delivery method for the Goods other than the cheapest standard delivery method offered by VEL LEES, VEL LEES is not obliged to refund the additional costs incurred by the Customer.
  6. The Consumer or Entrepreneur on consumer rights, exercising the statutory right of withdrawal from the contract, bears only the direct costs of returning the item to VEL LEES.
  7. VEL LEES may withhold the refund of payments received by the Consumer or Entrepreneur on consumer rights until the item is received back or delivered by the aforementioned.the proof of its return, depending on which event occurs first.
  8. VEL LEES refunds the amount for the returned Goods using the same payment method that the Consumer or Entrepreneur on consumer rights used, unless they have agreed to a different method of return that does not incur any costs for them.
  9. The Consumer or Entrepreneur on consumer rights is responsible for the reduction in value of the Goods resulting from using them in a manner that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the Goods.
  10. The Consumer or Entrepreneur on consumer rights is obliged to return the Goods without delay, no later than 14 days from the day they withdrew from the contract. To meet the deadline, it is sufficient to send the Goods back before its expiration.

§ 15
COMPLAINTS

  1. VEL LEES is liable to the Consumer and the Entrepreneur on consumer rights for the lack of conformity of the Goods with the contract under the principles specified in the Act of May 30, 2014, on consumer rights.
  2. Complaints regarding Goods ordered in the online store VEL LEES should be submitted to the email address: support@vellees.com or in writing to the address: Silvexcraft Mateusz Wójcik Sp. k., ul. Orkana 5, 36-020 Tyczyn.
  3. Submitting a complaint can be done using the complaint form available on the online store's website: Complaint-Form. Using the complaint form is not mandatory.
  4. The complaint should include data enabling the identification of the Customer and the Order, a description of the identified lack of conformity of the Goods with the contract, and the Customer's request.The absence of the specified elements does not render the complaint ineffective if its consideration is possible based on the provided information.
  5. If the Product is not in accordance with the contract, the Consumer or Entrepreneur with consumer rights may demand its repair or replacement.
  6. VEL LEES may proceed with the replacement when the Consumer or Entrepreneur with consumer rights requests repair, or VEL LEES may proceed with the repair when the Consumer or Entrepreneur with consumer rights requests replacement, if bringing the Product into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs for VEL LEES.
  7. If repair and replacement are impossible or would require excessive costs for VEL LEES, VEL LEES may refuse to bring the Product into compliance with the contract.
  8. VEL LEES carries out the repair or replacement within a reasonable time from the moment it has been informed by the Consumer or Entrepreneur with consumer rights about the lack of conformity of the Goods with the contract, and without excessive inconvenience to the Customer, taking into account the specificity of the Goods and the purpose for which the Goods were purchased.
  9. The Consumer or Entrepreneur with consumer rights provides VEL LEES the Goods subject to repair or replacement. VEL LEES collects the Goods from the Customer at its own expense or agrees with the Customer on another method of delivering the Goods without excessive inconvenience to the Customer.
  10. If, after the initial analysis of the complaint submission or after examining the Goods, it turns out that the complaint is not justified, VEL LEES will inform the Customer of the reasons for the refusal to acknowledge the complaint and will agree with the Customer on the method of collection or return of the Goods.This provision does not exclude the possibility of pursuing claims against the VEL LEES by the Client on general terms, in particular for the reimbursement of actually incurred and documented costs, if the complaint was obviously unfounded, abusive, or made in bad faith.
  11. The Consumer or Entrepreneur on consumer rights may submit a declaration of price reduction or withdrawal from the contract if:
    1. VEL LEES refused to bring the Goods into compliance with the contract in accordance with section 7;
    2. VEL LEES did not bring the Goods into compliance with the contract in accordance with section.8;
    3. the lack of conformity of the Goods with the contract persists, despite VEL LEES attempting to bring the Goods into conformity with the contract;
    4. the lack of conformity of the Goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior recourse to a request for repair or replacement;
    5. from the statement VEL LEES or circumstances, it is clear that VEL LEES will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer or Entrepreneur on consumer rights.
  12. The Consumer or Entrepreneur on consumer rights cannot withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that the lack of conformity of the Goods with the contract is significant.
  13. VEL LEES refunds the Consumer or Entrepreneur on consumer rights the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receiving the statement of price reduction.
  14. In the event of withdrawal from the contract due to the lack of conformity of the Goods with the contract, the Consumer or Entrepreneur on consumer rights returns the Goods VEL LEES immediately, at the expense of VEL LEES. VEL LEES refunds the price immediately, no later than within 14 days from the date of receiving the Goods or proof of its return.
  15. VEL LEES will respond to the reported complaint within 14 days from the date of its receipt. If VEL LEES does not respond to the complaint within this period, it is considered that the complaint has been accepted.
  16. VEL LEES is responsible for the lack of conformity of the Goods with the contract existing at the time of delivery and revealed within two years from that moment, unless the shelf life of the Goods for use, specified by VEL LEES, its legal predecessors, or persons acting on their behalf, is longer.
  17. Refunds are made using the same payment method that the Consumer or Entrepreneur on consumer rights used, unless the Consumer or Entrepreneur on consumer rights expressly agrees to a different method of refund that does not incur any costs for them.
  18. Complaints regarding the non-performance or improper performance of electronic payment services made using a payment card or other payment instrument can be directed to VEL LEES to the extent that the complaint concerns the execution of the Order, or directly to the relevant payment service provider, in accordance with the rules for the provision of services by that provider.
  19. Complaints regarding the provision of services by VEL LEES electronically, particularly concerning technical issues and the functioning of the website vellees.pl, Customers can submit via email to the address: support@vellees.com along with a detailed description of the technical problem. VEL LEES reviews complaints regarding services provided electronically within 14 days from the date of their receipt.
  20. Liability VEL LEES towards a Client who is not a Consumer or an Entrepreneur under consumer rights for warranty claims regarding physical and legal defects of the Goods, as referred to in Articles 556 k.c. – 576 k.c. , is excluded, and for improper performance or non-performance of the contract is limited to actual damage and to the amount of the price paid for the Goods to which the claim relates, excluding lost profits, unless the damage was caused intentionally or mandatory provisions of law provide otherwise.
  21. Complaints will be considered based on the content of the document confirming the purchase of the Goods from VEL LEES or other data allowing VEL LEES to establish the conclusion of the sales contract.

§ 16
NEWSLETTER AND SMS MARKETING COMMUNICATION

  1. The Client may give separate consent to receive the newsletter.The newsletter service involves periodically sending commercial information to the email address provided by the Customer VEL LEES, including in particular information about products, services, Promotions, news, and special offers. Subscribing to the newsletter occurs by checking the appropriate box in the registration form, during the placement of the Order, or via the form available on the Store's website.
  2. The Customer may express a separate consent to receive marketing communication from VEL LEES via SMS messages sent to the phone number provided by the Customer. This communication may include, in particular, commercial information and information about products, services, Promotions, and offers VEL LEES.Consent may be expressed by checking the appropriate box in the registration form, when placing an Order, or at a later date, in particular by enabling the appropriate option in the "Account" > "Profile" > "Marketing Preferences" section, available at accounts.vellees.pl/profile.
  3. Consent to receive the newsletter and SMS marketing communication is voluntary, free of charge, and independent of each other. Expressing this consent is not a condition for creating an Account, placing an Order, or concluding a Sales Agreement. The newsletter and SMS marketing communication are conducted for an indefinite period, but no longer than until the newsletter is canceled or the relevant consent is withdrawn by the Customer.
  4. The customer may unsubscribe from receiving the newsletter at any time by clicking the unsubscribe link included in every newsletter message, disabling the appropriate option in the "Account" > "Profile" > "Marketing Preferences" (accounts.vellees.pl/profile), or by contacting the Store's customer service at the email address: support@vellees.com. Unsubscribing is free of charge and is processed immediately.
  5. The customer may withdraw consent to receive SMS marketing communications at any time by disabling the appropriate option in the "Account" > "Profile" > "Marketing Preferences" (accounts.vellees.pl/profile), by contacting the Store's customer service at the email address: support@vellees.com, or — if the content of a given SMS message indicates an additional way to unsubscribe — in the manner specified in that message. Withdrawing consent is free of charge and is processed immediately.
  6. The withdrawal of consent does not affect the lawfulness of actions taken on its basis before its withdrawal.
  7. The provisions regarding SMS marketing communication do not include messages sent in connection with the execution of the Order, the performance of the Sales Agreement, account management, handling complaints, or fulfilling other obligations VEL LEES, if their transmission is necessary to achieve these purposes.
  8. In order to provide the newsletter service and SMS marketing communication, VEL LEES processes the Customer's personal data in the form of an email address and phone number, as well as other data provided voluntarily for this purpose. Providing this data is voluntary but necessary to use the relevant service (newsletter or SMS marketing communication).
  9. To manage the sending of the newsletter and SMS marketing communication, VEL LEES uses the services of Klaviyo, Inc. based in the United States.In connection with the use of the services of this entity, personal data (including email address and phone number) may be transferred outside the European Economic Area. Detailed information regarding data recipients, the basis for their transfer, and the security measures applied can be found in the Privacy Policy.
  10. The Client has the right to:
    1. access their personal data, rectify it, delete it, or restrict its processing;
    2. data portability — in cases provided for by law;
    3. withdraw consent to receive the newsletter or SMS marketing communication at any time;
    4. object to the processing of personal data for direct marketing purposes;
    5. file a complaint with the President of the Personal Data Protection Office.
  11. Detailed information regarding the processing of personal data, including legal bases, processing periods, data recipients, and principles of their protection, can be found in the Privacy Policy.

§ 17
VALIDITY

  1. If any provision of the Regulations is deemed invalid by a valid court ruling, the remaining provisions shall remain in force.

§ 18
DECLARATIONS VEL LEES

  1. VEL LEES hereby declares that the composition of the metal components offered for jewelry production (produced or imported by Silvexcraft Mateusz Wójcik Sp. k.) is detailed in the description of each of the offered products.

§ 19
GOVERNING LAW

  1. The governing law for the agreement between the Client and VEL LEES, concerning the services provided by VEL LEES under the terms specified in the Regulations, is Polish law. By accepting the content of these Regulations, the Parties hereby choose Polish law as the governing law. The choice of Polish law does not deprive the Consumer of the protection granted to them under the mandatory provisions of the law of the country where the Consumer has their habitual residence, provided that these provisions apply according to the relevant legal regulations.

§ 20
OUT-OF-COURT DISPUTE RESOLUTION

If the complaint procedure does not yield the expected result for the Consumer, the Consumer may take advantage of m.in. z:

  • mediation conducted by the competent regional Provincial Inspectorate of Trade, to which one should submit a request for mediation;
  • assistance from the competent regional permanent consumer arbitration court operating at the Provincial Inspectorate of Trade, to which one should submit a request for consideration of the case before the arbitration court;
  • free assistance from the municipal or district consumer ombudsman.

§ 21
FINAL PROVISIONS

  1. VEL LEES uses cookies necessary for the proper functioning of the site. Other cookies, in particular analytical, advertising, marketing, or personalization cookies, are used solely based on the User's consent expressed through the consent management mechanism available in the Store. The User can change the cookie settings at any time, including withdrawing the consent given.Detailed information can be found in the Privacy Policy.
  2. VEL LEES reserves the right to change these Terms and Conditions for a valid reason, which is:
    1. the necessity to adapt the Terms and Conditions to legal regulations that have a direct impact on these Terms and Conditions and result in the need to modify the Terms and Conditions to ensure compliance with the law;
    2. the necessity to adapt the Terms and Conditions to recommendations, orders, rulings, decisions, interpretations, guidelines, or decisions of authorized public authorities;
    3. the expansion or change of the functionality of the online store VEL LEES, including the introduction of new services provided electronically or changes to existing functionalities of the online store VEL LEES ;
    4. changes in the technical conditions for providing services electronically;
    5. the necessity to remove ambiguities, errors, or typographical mistakes that may occur in the regulations;
    6. changes in contact details, names, identification numbers, email addresses, or links included in the regulations;
    7. prevention of abuse;
    8. improvement of customer service;
    9. changes in the process of concluding contracts through the online store VEL LEES.
  3. The amended Terms and Conditions will be made available in the online store VEL LEES. Customers with an account will be informed about the change in the Terms and Conditions VEL LEES by sending a message to the email address associated with their account at least 14 days before the amended Terms and Conditions come into effect, unless mandatory legal provisions or a decision by the relevant authority require a shorter period.
  4. The amended Terms and Conditions are binding for the Customer who does not terminate the account management agreement in the online store VEL LEES (does not resign from the account under the terms specified in § 3 sec. 7 of these Terms and Conditions) before the date of entry into force of the amended regulations.
  5. The change in the Terms and Conditions will not affect orders placed before such a change, which are processed under the previous terms.
  6. These Terms and Conditions are effective from 05-06-2026.
  7. Any disputes that may arise from the cooperation between the Client and VEL LEES, regarding the provision of services by VEL LEES, which cannot be resolved through complaint procedures or amicable settlements, will be settled by the common court competent for the registered office of VEL LEES. The above indication of the local jurisdiction of the court does not apply to Clients VEL LEES who are Consumers or Entrepreneurs with consumer rights, for whom the competent court will be the appropriate Polish common court.
  8. In matters not regulated by these Terms and Conditions, the relevant provisions of the Civil Code and other applicable laws shall apply.