Frequently Asked Questions

  • How can I return a product?

    All information regarding returns and the return form can be found here.

  • How can I return a product?

    All information regarding complaints and the return form can be found here.

  • Can I exchange for another size?

    Since we do not offer exchanges, please return the product to
    return and placing an order for the correct size or product.
    All information about returns can be found at the link - https://vellees.pl/policies/refund-policy

  • What is the lead time?

    Standard order processing time is 1 to 3 business days.

  • Do charms have specific effects?

    VEL LEES charms are designed with symbolism and intention in mind—each one evokes specific values, energies, or qualities, such as wealth, protection, strength, or harmony. We utilize natural stones, zodiac signs, runes, and elements to transform each charm into a personal amulet.

  • How bracelets work?

    Tensor bracelets VEL LEES draw inspiration from traditional
    beliefs, dowsing and mysticism. Their action is based on a unique
    tensor ring shape and precise proportions
    geometrical, which – according to some esoteric trends – have
    promote harmony, balance and subtle flow of energy.

  • Does the chosen material affect performance?

    In the case of VEL LEES tensor bracelets, their shape and geometric proportions are crucial – according to the dowsing tradition, these are of paramount importance for symbolic energetic action. The material from which the bracelet is made (copper, silver, gold) does not determine its energetic effect according to this concept. However, the choice of material influences aesthetics, durability, and the individual preferences of the wearer. In esoteric traditions, copper, silver, and gold have their symbolic meaning, but the tensor shape remains paramount.

  • Do rings have the same effect as bracelets?

    Both rings and tensor bracelets VEL LEES are created in
    based on the same principles – their shape and proportions are key
    geometric shapes and a manufacturing technique inspired by the ring tradition
    tensor.
    In practice, this means that both rings and bracelets have
    symbolically support harmonization, balance and subtle flow
    energy – in accordance with esoteric tradition. The choice of form (ring or
    bracelet) depends mainly on your preferences and what
    you like to wear jewelry every day.

  • Does gold plating wear off quickly? How do I care for my jewelry?

    The gold plating on VEL LEES jewelry is carefully crafted to ensure durability and a beautiful appearance. We use gold plating and additional protection, which significantly extends the plating's lifespan. However, as with all gold-plated jewelry, it can naturally wear off over time, especially with heavy use. How do you care for gold-plated jewelry to ensure it retains its shine for as long as possible? Remove jewelry before bathing, washing hands, exercising, and doing household chores. Avoid contact with perfumes, cosmetics, detergents, and chlorine. Store jewelry in a dry place, preferably in its original box or bag. Clean gently with a soft, dry cloth – do not use abrasives or chemicals.

  • Is it possible to make a different size?

    Tensor bracelets and rings are made in precise,
    “sacred” sizes based on traditional units of length (e.g.
    cubit Royal, cubit Missing). Each size is carefully selected,
    to preserve the geometric and symbolic properties of the product.
    We do not currently make jewelry to individual, non-standard sizes.
    beyond the available options. We suggest choosing the closest size from
    our offer – there are several variants available that allow you to
    fit most wrists and fingers.