Frequently Asked Questions

  • How can I return a product?

    All information regarding returns and the return form can be found here - https://vellees.pl/policies/refund-policy

  • How can I file a complaint about a product?

    All information regarding complaints and the return form can be found here - https://vellees.pl/policies/refund-policy

  • Can I exchange for a different size?

    Due to the fact that we do not process exchanges, please return the product for
    return and place an order for the correct size or product.
    All information regarding returns can be found at the link - https://vellees.pl/policies/refund-policy

  • What is the delivery time?

    The standard order processing time is from 1 to 3 business days.

  • Do charms have specific actions?

    Charms VEL LEES are designed with symbolism and intention in mind – each
    of them refers to specific values, energies, or traits, such as
    wealth, protection, strength, or harmony. We use natural stones,
    zodiac signs, runes, and elements so that each charm can become a personal
    amulet.

  • How do bracelets work?

    Tensor bracelets VEL LEES draw inspiration from traditional
    beliefs, radiesthesia, and mysticism. Their function is based on the unique
    shape of the tensor ring and precise
    geometric proportions, which – according to some esoteric currents – are believed to
    promote harmony, balance, and a subtle flow of energy.

  • Does the selected material affect the performance?

    In the case of tensor bracelets VEL LEES , their shape and geometric proportions are key
    above all – according to the tradition
    of radiesthesia, they have the greatest significance for the symbolic action
    of energy.
    The material from which the bracelet is made (copper, silver, gold)
    does not determine its energetic action according to this concept. However, the choice
    of material affects aesthetics, durability, and individual
    user preferences. In esoteric traditions, copper, silver, and
    gold have their symbolic significance, but the most important remains
    the tensor shape.

  • Do rings have the same effect as bracelets?

    Both rings and tensor bracelets VEL LEES are created in
    accordance with the same principles – their shape, geometric proportions
    , and the technique of execution inspired by the tradition of the tensor ring
    .
    In practice, this means that both rings and bracelets are
    symbolically intended to support harmonization, balance, and a subtle flow
    of energy – in line with esoteric tradition. The choice of form (ring or
    bracelet) mainly depends on your preferences and what kind of
    jewelry you like to wear on a daily basis.

  • Does the gold plating wear off quickly? How to care for jewelry?

    The gold plating in jewelry VEL LEES is done with great
    care to ensure durability and a beautiful appearance. We use
    gold coating and additional protections, which significantly extends the lifespan
    of the plating. However, as with any gold-plated jewelry, over time
    it may undergo natural wear, especially with intensive
    use. ytkowaniu.Jak How to take care of gold-plated jewelry to maintain its shine for as long as possible?

    Remove jewelry before bathing, washing hands, exercising, and doing
    household chores.
    Avoid contact with perfumes, cosmetics, detergents, and chlorine.
    Store jewelry in a dry place, preferably in the original box
    or pouch.
    Gently clean with a soft, dry cloth – do not use abrasive
    or chemical agents.

  • Is it possible to make a different size?

    Tensor bracelets and rings are made in precise,
    “sacred” sizes based on traditional units of length (e.g.
    cubit Royal, cubit Lost). Each size is carefully selected,
    to maintain the geometric and symbolic properties of the product.
    Currently, we do not make jewelry in individual, custom sizes
    beyond the available options. We suggest choosing the closest size from
    our offer – several variants are available that allow for
    fitting most wrists and fingers.

  • Are there any additional fees (e.g. customs duties or VAT) for orders outside the European Union?

    If Goods are delivered to an address outside the customs territory of the European Union, the Customer may be required to pay additional import fees, in particular customs duties, import VAT, customs clearance fees, and other charges imposed by the country of destination or the relevant authorities or entities involved in the import procedure. Unless expressly stated otherwise in the GIORRE online store, these fees are not included in the price of the Goods or in the shipping costs and are borne by the Customer.