Frequently asked questions

  • How can I return product?

    All information regarding returns and the return form can be found here - https://vellees.pl/policies/refund-policy

  • How can I make a complaint about product?

    All information regarding complaints and the return form can be found here - https://vellees.pl/policies/refund-policy

  • Can I exchange for another size?

    Since we do not offer exchanges, please return the product to
    return and placing an order for the correct size or product.
    All information about returns can be found at the link - https://vellees.pl/policies/refund-policy

  • What is the turnaround time?

    Standard order processing time is 1 to 3 business days.

  • Whether charms have specific actions?

    Charms VEL LEES are designed with symbolism and intention in mind – each
    of them refer to specific values, energies or characteristics, such as
    wealth, protection, strength or harmony. We use natural stones,
    zodiac signs, runes and elements to make each charm personal
    amulet.

  • How bracelets? work

    Tensor bracelets VEL LEES draw inspiration from traditional
    beliefs, dowsing and mysticism. Their action is based on a unique
    tensor ring shape and precise proportions
    geometrical, which – according to some esoteric trends – have
    promote harmony, balance and subtle flow of energy.

  • Whether the selected material affects the performance of?

    In the case of tensor bracelets VEL LEES the key is first of all
    above all, their shape and geometric proportions - these are, according to tradition
    dowsing, are of the greatest importance for symbolic action
    energy.
    The material from which the bracelet is made (copper, silver, gold),
    does not determine its energetic action according to this concept. The choice
    material influences the aesthetics, durability and individual
    user preferences. In esoteric traditions, copper, silver and
    gold have their symbolic meaning, but the most important one remains
    tensor shape.

  • Do rings have the same effect as bracelets?

    Both rings and tensor bracelets VEL LEES are created in
    based on the same principles – their shape and proportions are key
    geometric shapes and a manufacturing technique inspired by the ring tradition
    tensor.
    In practice, this means that both rings and bracelets have
    symbolically support harmonization, balance and subtle flow
    energy – in accordance with esoteric tradition. The choice of form (ring or
    bracelet) depends mainly on your preferences and what
    you like to wear jewelry every day.

  • Does the gold plating wear off quickly? How to care for jewelry?

    Gold plating in jewelry VEL LEES is performed with great care
    with care to ensure durability and beautiful appearance. We apply a coating
    gold and additional security features, which significantly extends the lifespan
    coating. However, as with any gold-plated jewelry, over time
    it may be subject to natural abrasion, especially with intense use
    useytkowaniu.Jak How to care for gold-plated jewelry to keep it shiny for as long as possible?

    Remove jewelry when bathing, washing hands, playing sports, and working.
    home.
    Avoid contact with perfumes, cosmetics, detergents and chlorine.
    Store your jewelry in a dry place, preferably in its original box.
    or bag.
    Clean gently with a soft, dry cloth - do not use abrasives
    nor chemical.

  • Is it possible to make a different size?

    Tensor bracelets and rings are made in precise,
    “sacred” sizes based on traditional units of length (e.g.
    cubit Royal, cubit Missing). Each size is carefully selected,
    to preserve the geometric and symbolic properties of the product.
    We do not currently make jewelry to individual, non-standard sizes.
    beyond the available options. We suggest choosing the closest size from
    our offer – there are several variants available that allow you to
    fit most wrists and fingers.

  • Are there any additional fees (e.g. customs duties or VAT) for orders outside the European Union?

    If Goods are delivered to an address outside the customs territory of the European Union, the Customer may be required to pay additional import fees, in particular customs duties, import VAT, customs clearance fees, and other charges imposed by the country of destination or the relevant authorities or entities involved in the import procedure. Unless expressly stated otherwise in the GIORRE online store, these fees are not included in the price of the Goods or in the shipping costs and are borne by the Customer.